Frequently Asked Questions
Everything you need to know about our mineral beauty products and ordering process.
Are Lily Lolo products cruelty-free and vegan?
Yes, we are proudly cruelty-free and do not test on animals. The majority of our range is also vegan-friendly, though a few products contain beeswax or carmine. Please check the individual product pages for specific ingredient details.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international delivery can take between 7-14 business days depending on the destination.
Can I return a product if the shade isn't right for me?
We want you to love your glow. If a shade isn't a perfect match, you can return lightly used items within 30 days of purchase for an exchange or a full refund, excluding shipping costs.
Are your mineral powders suitable for sensitive or acne-prone skin?
Absolutely. Our mineral makeup is non-comedogenic, meaning it won't clog pores. It is free from harsh chemicals, synthetic dyes, and fillers, making it ideal for sensitive, oily, or acne-prone skin types.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do your products contain SPF?
Many of our mineral foundations provide a natural physical sun protection (typically around SPF 15) due to the presence of Titanium Dioxide and Zinc Oxide, though we always recommend applying a dedicated sunscreen for prolonged sun exposure.